FAQ
🌷 FAQ — We’ve Got You Covered!
Welcome to our FAQ! We’ve gathered answers to the most common questions about our products, shipping, and store policies. If you can’t find what you’re looking for, feel free to reach out to us at hello@gudpuppup.com!
🛍️ Orders & Payments
Q: How do I place an order?
Simply browse our shop, add your favorites to your cart, and check out securely using our supported payment methods (credit/debit cards, PayPal, or Shop Pay).
Q: Can I change or cancel my order after placing it?
Orders are processed quickly to ensure timely delivery. Once confirmed, changes or cancellations are not guaranteed, please contact us within 12 hours of placing your order, and we’ll do our best to assist.
🚚 Shipping & Delivery
Q: Where do you ship from?
We partner with trusted global print partners, so your order ships from the nearest fulfillment center to you — that means faster delivery and lower carbon footprints.
Q: How long will my order take to arrive?
Estimated delivery times:
- Tee shirts & apparel: 10–14 business days
- Stickers & small accessories: 10–20 business days
Because each item is made especially for you, your order may arrive in separate parcels. (We promise it’s worth the wait!)
Q: How do I track my order?
Once your order ships, you’ll get a tracking link straight to your inbox, so you can follow your goodies every step of the way.
🎨 Products & Sizing
Q: What sizes are your tees available in?
We offer unisex sizing for a relaxed fit that works for everyone and all body types. A detailed size chart is available on each product page, do be sure to check it before ordering!
Q: Will the colors look exactly like what I see online?
Slight color variations may occur due to screen settings or print method differences — but we promise each item is made with care and quality.
💖 Returns & Refunds
Q: Do you accept returns or exchanges?
All sales are final — we do not accept returns, exchanges, or cancellations once the order is placed. Please double-check your size and order details before checking out!
Q: What if my item arrives damaged or incorrect?
Oh no! That’s definitely not what we want. If your order arrives damaged or not quite right, email us within 7 days of delivery with clear photos. We’ll make it right with a replacement or refund.
💌 Other Common Questions
Q: Do you offer gift options or packaging?
Currently, we don’t offer gift wrapping, but our products come nicely packed and ready to delight.
Q: Do you offer bulk or custom orders?
Yes! For group orders, events, or collaborations, drop us a message — we’d love to create something special with you.
Q: What if my order is delayed?
Shipping times are estimated and may be affected by customs, logistics delays, or high-demand periods. If your order hasn’t arrived after 30 business days, please contact us so we can check with our shipping partners.
☁️ Still Have Questions?
We’re here to help! Send us a note anytime via hello@gudpuppup.com we’ll get back to you when we can!